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Introducing FläktGroup Service – Comprehensive Support for Your HVAC Needs

Theme
Sustainable performance
Reading time
6 minutes
Published
By
Nadine Hessel

At FläktGroup, our Service organisation plays a vital role in supporting customers across the entire lifecycle of their systems—helping to ensure performance, sustainability, and peace of mind.

CARE, because we really do care

CARE is built around the core values & purpose of our business. We have designed CARE to deliver exceptional HVAC service support, reliability and value to our customers. CARE is so much more than a service offering, it’s a promise of long-term partnership, performance and peace of mind. Think of CARE as a trusted partner, we’re here for you every step of the way, committed to your success and support.

What is CARE?

Maybe you’re not too familiar with our service brand  CARE and that’s okay, we want you to know exactly what you’re missing out on. CARE is our dedicated HVAC service offering, solution and team that supports you throughout the lifecycle of your HVAC system. From installation and commissioning to maintenance and optimisation and beyond. We will join you on your journey to HVAC proficiency.

CARE is built on the belief that real value comes not only from the solutions we deliver, but from the relationships we build and the support we provide. Both in the moments we're needed most and in the steps we take ahead of time to help our partners thrive.

CARE Services - Comprehensive HVAC Support at the Highest Quality

Our CARE HVAC service offering is built to deliver the highest standards in HVAC system performance and reliability. We provide a full range of professional services, including: 

  • Commissioning: Ensuring your HVAC systems are correctly installed, configured and performing to specification from day one. Our experts manage the commissioning process to deliver safe, compliant and efficient operations right from the start 
  • Call Out Support: When issues arise, our Call Out Support ensures expert assistance to restore your HVAC systems with minimal disruption. Whether it's a fault, breakdown or unexpected performance issue, our skilled technicians are ready to respond on-site, diagnose the problem and implement effective solutions - keeping your operations running smoothly and safely
  • Maintenance Agreements: Prevent unplanned downtime and extend equipment life with tailored maintenance contacts. Choose from our packages which include service such as system reports, remote support and site visits  
  • Spare Parts: We provide fast, reliable access to the original spare parts your system needs, helping to minimise disruptions and maintain operational efficiency. Our online web shop serves Austria, Finland, Sweden and the UK for convenient ordering 
  • Repair: When issues arise, our repair services restore your HVAC equipment to full working condition with minimal interruption. We prioritise speed, precision and long-term reliability in every repair 
  • Modernisation and Refurb: Upgrade aging systems with retrofits and refurbishments that enhance performance, efficiency and compliance. Our optimisation services breathe new life into equipment, improving their output while reducing energy use. 

Whether you need standard support or a fully customised plan, our CARE HVAC service ensures your ventilation systems continue to deliver optimal results. 

Benefits of CARE

Choosing CARE means choosing performance and peace of mind. We have a lot of benefits to provide you with:

  • Expertise on the highest level: Our CARE service team combines decades of experience in the HVAC industry with innovative mindset for possible optimizations.
  • Direct connection between Service and manufacturer: Knowledge transfer and direct connection between factory and service ensures HVAC service quality on the highest level.
  • Reduced Downtime: Proactive maintenance and fast response times keep your systems running smoothly
  • Cost Efficiency: Avoid costly repairs and energy waste through regular servicing and optimisation
  • Extended Equipment Life: It is in our name, but proper care ensures your investment performs reliably for years to come
  • Peace of mind: Put the kettle on and put your feet up, let CARE take care of your needs. We’re with you every step of the way.

What makes CARE so special

We know there are plenty of service providers out there, but the real beauty of CARE is that when you work with FläktGroup, you work with the CARE Services team. There is no need for third party services. CARE is:

  • Manufacturer-backed: We know your systems because we built them, you’re dealing with an expert HVAC service team
  • Tailored: Our CARE maintenance agreements are customised to your operational needs; we deliver a service that is crafted to perform the best for you
  • Sustainably driven: We help you meet environmental goals through energy efficient practices, helping you to meet green building standards.

Greener with CARE

Speaking of sustainability, our HVAC service offering embodies our commitment to sustainability going beyond just the products we develop. True environmental leadership involves every aspect of the business and that’s where Greener with CARE comes in.

Greener with CARE presents our commitment to reduce your carbon emissions while actively contributing to a healthier planet for future generations.

Learn more about how our CARE team provides green services here:

Greener with CARE HVAC solutions that achieve greater sustainability

Maintenance Agreements

Your HVAC system plays a critical role in indoor air quality, comfort and energy efficiency. Keeping it running at its best requires expert care. That’s why we offer a range of professional HVAC service maintenance agreements that are tailored to the full lifecycle of your HVAC equipment. Our service packages include next gen solutions for digital system monitoring and remote support as well as traditional on-site servicing, repairs, retrofit and spare part requirements.

Whether you’re after basic connectivity and insights, or a fully managed solution with warranty extensions we have you covered. Our agreements are designed to match whatever your operational and budgetary needs are. Each plan is backed by our expertise in HVAC service, ensuring optimal performance, compliance and peace of mind.

Look at our packages below and see which will suit your needs best. And if you need further support, be sure to visit our maintenance page here: 

Maintenance Agreements

CAREconnect

CAREconnect is your direct link to future proof digital HVAC solutions, intelligent climate control and the next generation of HVAC Service. Designed by our CARE team, this platform brings together cutting-edge technology around cloud & remote access and a highly skilled service team to keep your environment comfortable, efficient, and worry-free.

Premium Maintenance, Same Cost

Enjoy higher-quality HVAC maintenance without increasing your budget. CAREconnect enhances service precision and consistency—delivering more value at the same price point.

Remote Access to Your AHU

Monitor and manage your Air Handling Unit (AHU) from anywhere. CAREconnect gives you secure, real-time access to system status, performance metrics, and control settings—right at your fingertips.

In-Depth AHU Analysis

Gain deeper insights into your system’s health with detailed data points and trend logs. CAREconnect helps you understand how your AHU is performing over time, so you can make smarter decisions.

CAREconnect

Recruitment at CARE

Over the past three years, most of our Service colleagues have joined us through referrals—and honestly, that’s no surprise. When asked, our Service teams consistently say that team spirit is our most unique and valued asset.

It makes perfect sense - great people know great people.

So, here’s your chance to help us grow the team with even more like-minded talent. Do you know someone who would be a great fit for our Service community? Whether it’s a friend, former colleague, or someone in your network, we’d love to meet them!

Here’s how you can help:

Simply point your contacts to the easiest job application page around: Services engineers - Join the FläktGroup team | FläktGroup  

Want to show or know more about what it is like to be part of the CARE service team? Have a look at our website and colleague testimonies! Meet the team | FläktGroup

Working with CARE

Working with CARE means entering a partnership.

Our CARE team becomes an extension of yours, committed to your success and available wherever and whenever you need us.

Whether you’re a long-time customer or exploring support options for the first time, CARE is here to help you get the most from your systems today and well into the future.

Contact us today and begin your CARE journey.

Service Contacts Worldwide